VIP Disclaimer: Please e-mail info@237global.com with any customer service questions. All VIP package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the event. If you do not receive this email three days (3) prior please email info@237global.com. Your VIP merchandise will either be handed out on-site or shipped - specifics will be emailed no later than 3 days before your event. All VIP package elements and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP elements, or have not received you VIP information within three days (3) of the event date, please email info@237global.com. Please add info@237global.com to your safe senders list to ensure receipt of all necessary show information.

Membership: Ruth Eckerd Hall offers membership options starting at just $100 annually that provide special benefits including pre-sale ticketing access to all venues. Become a member today.

Parking: Public parking is available throughout the downtown district. Please view The City of Clearwater's Downtown Parking Map for the most up-to-date parking availability.

We strongly encourage carpooling, rideshare or taxi service, and public transportation. Ferry and trolley services are also available and serve downtown Clearwater. Hours vary. Please refer to their websites for schedules and more information.

Rain or Shine Events: All events are rain or shine. In the event of hazardous weather during an event, please follow the safety directions given by venue staff and displayed on digital screens. No umbrellas allowed. All weather-related updates are communicated through the venue social media channels.

Clear Bag Policy: Bags will be screened and are subject to search. The only permitted bags are clear bags not to exceed 12”x 6”x 12” OR small clutch bags (4.5" x 6.5" - roughly the size of an index card) that can fit in your pocket. Diaper Bags for accompanied families with small children and bags with required medical items are permitted. No other bags of any type will be allowed.

Prohibited Items: Please review the prohibited items list before you come to an event. Please note, chairs are not permitted, but blankets, no larger than 30” x 60” are permitted.

Cashless Venue: All points of sale will only accept payment via all major credit cards. A reverse ATM/Cash-to-card machine is located at The Library entrance and allows you to deposit cash and dispenses a charge card to be utilized on-site.

Mobile Friendly Ticket: Your phone is your ticket. Make sure you have downloaded your ticket before arriving at the venue.

No Smoking: Smoking and vaping are prohibited at The Sound.

Safety and Security Policies: All members of your party must have a ticket to enter the venue. All individuals entering the facility are subject to screening including the checking of bags and personal belongings for prohibited items. Re-entry is not permitted. For a complete list of prohibited items visit the A-Z Guide.

For more information about accessibility and a complete guide to visiting The Sound, visit the A-Z Guide.