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LOL Surprise Party Pass Info

Party Pass buyers will receive an email at least one week prior to the event with instructions on how to redeem all elements of your Party Pass.  If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 – 72 hours prior to the show with the details about the VIP program.

Party Pass tickets are non-transferable. To redeem all elements of your order (other than tickets) you must present your receipt, picture ID, and credit card at the Party Pass check-in.  All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of On Location.  On Location reserves the right to cancel your package for any reason.

If you have questions regarding your Party Pass purchase, please reach out to the friendly Guest Services team at On Location by phone or email: (888) 805-8930 / guestservices@cidentertainment.com.