Public Health Update - March 13, 2020
To Our Friends,
Ruth Eckerd Hall has been closely monitoring the COVID-19 situation, particularly industry and local response. Beginning last Monday, March 2, we implemented the protocols issued by the Centers for Disease Control and Prevention to minimize contamination within our facilities and the risk of contagion. The following day, we made the decision that no guest, volunteer, or staff member concerned about the health risk, should feel pressure to come onsite. We began to offer exchanges without penalty.
We still have events on our schedule and I am aware that some of our patrons have interpreted that as indifference to the situation. I can assure you that we are as concerned as the rest of our community. This is an unprecedented event in which we have tried to respond prudently but without panic as the situation evolves. When the first Florida case was confirmed, we had over 25 events scheduled within a three-week period. In the absence of a health department mandate, we legally must have the artists’ consent to stop an event. It takes time for businesses to respond and reroute. We have been working furiously over the past several days to postpone as many events as possible, including eleven postponed in the last 24 hours. Anyone holding tickets to a postponed show has the option to keep the seat for the new date, exchange for a credit or receive a refund, as has always been our policy. Please see our website for the latest updates.
The Ruth Eckerd Hall team is grieving the ripple effect of this crisis. We work so hard for Ruth Eckerd Hall to be your happy place, the place you can come to escape the stress and worry of the world for a couple of hours. While I know this is a small concern in the larger scope of the current situation, we look forward to the day it can be that again for our friends.
May we all stay well, care for one another and heal from this. See you in a few weeks.
President & CEO
Ruth Eckerd Hall postpones all events through Thursday, April 2, effective Sunday, March 15.
Susan Crockett, Ruth Eckerd Hall President & CEO and The Ruth Eckerd Hall Board of Directors announced today that Ruth Eckerd Hall is postponing all performances, all education activities and events through Thursday, April 2. This includes performances and events at Ruth Eckerd Hall, The Nancy and David Bilheimer Capitol Theatre, The Marcia P. Hoffman School of the Arts, The Murray Theatre and off-site events presented by Ruth Eckerd Hall on the Road.
In making the announcement, Susan said, “our top priority is the health and safety of our guests, staff and artists. We ask that our patrons retain their tickets. We are working with artists’ management to reschedule as many events as possible.”