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Terms and Conditions


Tickets may be purchased at the Ruth Eckerd Hall Ticket Office, online at, by phone at 727.791.7400 or by mail addressed to Ruth Eckerd Hall Ticket Office, 1111 McMullen Booth Rd, Clearwater, FL 33759.  Organizations leasing the facility may also choose to sell tickets to their events via the Ruth Eckerd Hall Ticket Office.

Service fees vary by ticket price and apply to online, phone, and mail orders. There is no service fee when purchasing in person at the Ruth Eckerd Hall ticket office.  Facility fees are usually included in the price of the ticket except when the artist requires it as a separate charge. 

There are NO refunds unless a performance is cancelled or rescheduled. Tickets purchased through this Site may be returned to the Ruth Eckerd Hall ticket office. For rescheduled events, Ruth Eckerd Hall, Inc. has the right to designate an appropriate deadline for the return of tickets in order to resell the seats. Refunds will ONLY be issued back to the credit card on which the purchase was charged. Artist packages are non-transferable, no returns or exchanges allowed.

For most performances, exchanges may be made up to seven days before a performance for an additional $10 fee per ticket. Exchange fees are waived for members. The only exchanges permitted within the week of the show are upgrades in location.   Restrictions may apply. Artist packages are non-transferable, no returns or exchanges allowed.

YOU MAY NOT RESELL OR DISTRIBUTE tickets for any commercial purpose.
 The resale of Ruth Eckerd Hall tickets in excess of $1 above admission price violates Florida Statute 817.36. You agree that tickets purchased are for personal use only unless specifically authorized in writing by Ruth Eckerd Hall, Inc. to be a designated vendor for group sales. This site, including all information and services may not be used for any commercial purposes such as to conduct the sale of tickets, merchandise or services of any kind, whether by advertising, solicitations, links or any other form of communication. We will investigate and take appropriate legal action against anyone who violates this provision. At a minimum, we may void the tickets in question and bar such violators from use of this Site and any services of Ruth Eckerd Hall, Inc.

The sale of tickets on any Ruth Eckerd Hall property is strictly prohibited (including the Capitol Theatre, parking lots and entrance roads).  Violators will be considered trespassing on property and escorted off the grounds.

Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source.

Ruth Eckerd Hall, Inc. is committed to providing accessibility to guests, patrons, and employees with disabilities at all venues. Our policy and procedures are compliant with state and federal regulations regarding equal access to those with disabilities.

It is understood and assumed that locations used to accommodate a disability indicate a true need on the part of the purchaser.  Purchasing under false pretenses may result in revocation of ticketing privileges.  Ruth Eckerd Hall will request verbal or electronic verification (based on the channel of purchase) that the patron understands the purchase is for an ADA location and will be used for that purpose. We reserve the right to investigate where fraud is suspected. 

We understand that emergency situations may prevent the guest from attending and will make every reasonable effort to exchange the location for a comparable theater seat based on availability.  At times, such seating may not be available at which case we will issue a credit for the value of the ticket to be used toward another performance.

Tickets are a revocable license, subject to termination with denial of admission or removal from the property at management discretion, upon refund of the purchase price.  Guests are subject to ejection, without compensation, should the holder act in a disorderly, threatening or intoxicated manner.

Exiting the facility is subject to a NO re-entry policy at the discretion of management. 

Each person, REGARDLESS OF AGE, must have a ticket for admission.  For performances geared to young audiences and when permitted by the artist, a complimentary lap pass will be issued upon request for children under 1 year of age (limit: 1 per paying adult). For your comfort and that of other audience members, we suggest discretion when bringing children to performances not specifically intended for young audiences. Disruptive parties will be asked to leave without compensation.

Latecomers will be admitted at the discretion of the management at suitable breaks in the program.

Opening acts may be added to a performance at the discretion of the artist or Ruth Eckerd Hall Inc. Check with the ticket office for latest information.

Food and beverages are permitted inside the auditorium unless restricted by artist.  No outside food or beverages may be brought into the building.  Open containers are not permitted in the parking lot.

The artist retains control whether photography, video and or recording is permitted.  Please adhere to the policy stated before the concert begins as well as to instructions given by an usher, security officer or employee.


  • Weapons of any kind (including permitted carriers)
  • Professional cameras (includes detachable lens)
  • GoPro cameras
  • Tripods, monopods
  • Lasers, air horns, noise makers
  • Audio/video recording devices
  • Food and beverages (one sealed bottle of water is permitted)
  • Pepper spray/mace
  • Alcoholic beverages 

We ask all guests to be considerate of those around them.  Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building.  All phones must be in silent mode.  Texting/posting during a performance is distracting to those around you.

We ask guests to remain seated during the performance.  Depending on the demographics of certain events, standing may be accepted as normal protocol.  Some artists will encourage standing or instruct the venue staff not to enforce sitting.  In those cases we ask that guests be considerate of those around them with disabilities who may not be able to stand to view the stage. Due to fire code, standing in the aisles or in doorways is not permitted.

Shirts and shoes are required.  We recommend dress attire from business casual to formal, depending on the event you are attending.  A light jacket or sweater is recommended as the audience chamber can be cool for some individuals.   

This website and the contents and services provided on this website constitute a service of Ruth Eckerd Hall, Inc. Use of this website is subject to these Terms of Use. We reserve the right to change the Terms at any time with or without prior notice. The company has the right to change or discontinue any aspect or feature of this site, including but not limited to, content, hours of availability, fees or charges, and equipment needed for access or use.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized to do so by Ruth Eckerd Hall, Inc.

The content and software of this Site is the property of Ruth Eckerd Hall, Inc. and/or its suppliers and is protected by U.S. and international copyright laws.

You understand and agree that in the sole discretion of Ruth Eckerd Hall, Inc. and without prior notice, we may terminate your access to this Site, cancel your order or exercise any other remedy available if we believe that your use of our services has violated or is inconsistent with the Terms of Use. You agree that monetary damages may not provide a sufficient remedy for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Ruth Eckerd Hall, Inc. may release user information if required by law or subpoena, or if the information is necessary or appropriate to address an unlawful or harmful activity. Ruth Eckerd Hall, Inc. is not required to provide a refund of tickets, service fees or membership fees if you are terminated as a User because you have violated these Terms of Use.

Ruth Eckerd Hall, Inc. does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of this Site. The Site and its content are delivered on an "as-is" and "as-available" basis. We reserve the right to retract and refund errors in pricing or functionality due to unintentional error.  We cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Ruth Eckerd Hall, Inc. disclaim any and all liability for the acts, omissions, and conduct of any third party users, advertisers or sponsors of the Site, in connection with the service or related to your use of the Site.