WHAT IS YOUR CAMERA POLICY

(SUBJECT TO CHANGE) The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that they will be allowing cameras in.

WHAT IS YOUR COVID-19 POLICY?

We do not have any current restrictions or mandates for guests in attendance to wear masks, social distance, present a negative COVID test or show proof of vaccination

DO YOU HAVE SEATING?

Jannus Live is an outdoor standing room venue only with No outside seating permitted. For questions related to ADA, please see below for wheel chair accessibility or send us an email, info@jannuslive.com

WHAT ARE YOUR OFFICE HOURS?

Monday-Friday from 11am – 6pm. For a more timely response, please email your questions to info@jannuslive.com

HOW DO I PURCHASE TICKETS?

For all concerts, we STRONGLY recommend purchasing tickets through our promoter approved websites directly from the link (RED BOX marked TICKETS) on www.jannuslive.com. This will ensure you are getting the correct pricing and genuine tickets. WE do not recommend purchasing tickets from a website you GOOGLED and WE cannot be responsible for the validity, pricing or refund policy of those tickets.

CAN I PURCHASE TICKETS OVER THE PHONE OR AT YOUR BOX OFFICE?

Jannus Live does not have a daily box office. On the day of each concert, WILL CALL will open 15-30 minutes prior to the scheduled gate opening time. At this point IF tickets still remain for purchase, they will be sold here. With questions on purchasing tickets in advance, please see above or email info@jannuslive.com

WHERE DO I PICK UP MY WILL CALL TICKETS?

Our WILL CALL window is located at the main entrance (2nd ST N). This window typically opens a little before gates (roughly 15-30 mins), based on the particular concert. Please bring your photo ID and the credit card you purchased the ticket(s) with.

CAN YOU SCAN TICKETS FROM A MOBILE PHONE?

We always recommend printing out your tickets to help expedite the entry process. However, we can accept electron tickets from your phone.  The original emailed barcode (NOT A SCREENSHOT) is recommended incase backup is needed for tickets that do not scan.  Upon arrival, please make sure your email is open, with the ticket barcode showing, and your phone brightness is at the highest power.

CAN I REFUND MY TICKETS?

All tickets are considered final sale. In the rare case a concert is cancelled your tickets will be automatically refunded from your point of purchase (this is for promoter approved, online sales only). Jannus Live cannot control refunds for tickets purchased from an unknown ticketing sources. For specific questions regarding refunds, please email info@jannuslive.com

ARE YOU WHEEL CHAIR ACCESSIBLE?

Jannus Live does not have an exclusive ADA section. We are 100% wheel chair accessible and allow other types of medical equipment in the venue. If you have any specific questions, please email, info@jannuslive.com.

ARE YOU AN ALL AGES VENUE?

All shows are considered “all ages” unless otherwise indicated on this website. That being said we always encourage parental discretion based on the artist performance/content and our “bar like” environment where patrons have the option to drink and smoke cigarettes. We also encourage you to consider the volume of music played if your child is of a younger age. We do not enforce, but encourage headphones be worn by any child under 5 years of age.

DO YOUNG CHILDREN REQUIRE A TICKET FOR ENTRY?

The promoter of each show determines this rule for their specific concert. For entry requirements for a specific show please email, info@jannuslive.com

DO YOU ALLOW PETS INTO THE VENUE?

We do not allow PETS of any kind into the venue for the safety of themselves and the other guests around them. SERVICE ANIMALS are allowed, but not recommended unless absolutely necessary. The volume of music and capacity of guests could be overwhelming, and we want all parties to remain safe at all times. For specific questions regarding service animals, please email info@jannuslive.com.

DO YOU HAVE AN ATM ON PROPERTY?

Yes, we have 2 ATMS on site for your convenience. The first located just outside the gates, next to WILL CALL (please use this before entry) and a second located at the back of the venue.

DOES THE SHOW STILL GO ON IF IT RAINS?

All concerts are considered RAIN OR SHINE, with the exception of extremely severe weather. Cancellations due to weather are rare and are announced as early as possible via this website and social media. Please note, UMBRELLAS are prohibited, but we do sell ponchos!

CAN I BRING MY OWN DRINKS AND FOOD INTO THE VENUE?

No outside food or beverages, inclusive of water, are permitted inside the venue. Jannus Live provides many full-service liquor and beer bars throughout (that accept cash and credit cards), as well as a pizza stand provided by JOEY BROOKLYN’S FAMOUS PIZZA KITCHEN.

CAN I BRING A CAMERA INTO THE VENUE?

DSLR’s, GOPROS’s and/or video cameras are strictly prohibited by the venue unless permission is granted. For press pass access, please contact the artists or their management directly.

WHAT ITEMS ARE PROHIBITED FROM THE VENUE?

The following items are strictly prohibited inside Jannus Live: WEAPONS of any kind, BACKPACKS/ OVERSIZED BAGS/LARGE PURSES (larger than a standard sheet of paper); laser pens, signs, banners, food, beverages, drugs, alcohol, umbrellas or any type of glass. Jannus Live and our security team are not responsible for any of these items left at the gate or confiscated upon entry. Please leave anything you would like to keep in your possession, at home or in your vehicle.

WHAT ARE SOME LOCAL HOTELS?

Hyatt Place Downtown

25 2nd St N.

(Jannus Live Corporate Rate): 1-888-591-1234

Visit

Hampton Inn & Suites

80 Beach Drive NE

727-892-9900

Hollander Hotel

421 4th Avenue North

727-873-7900

Courtyard Marriott

300 4th Street North

727-450-6200

Hilton

331 1st Street South

727-894-5000

Staybridge Suites

940 5th Avenue South

727- 821-0777