We are committed to providing exceptional experiences for our guests in a setting unmatched by any other performing arts venue. Below, you will find a complete A-Z visitors guide that details everything we have to make your next visit convenient and enjoyable.

Accessibility

We are committed to providing accessibility for all. We offer a variety of options from ADA accessible seating to adaptive equipment. To learn more about our ADA accessibility accommodations and to ensure every member of your party has a pleasant experience please visit our accessibility page for more information.  

Address & Directions

For more information on directions to our venues, please visit the links below: 

Ruth Eckerd Hall - 1111 McMullen Booth Rd, Clearwater, FL 33759 

Nancy and David Billheimer Capitol Theatre - 405 Cleveland St, Clearwater, FL 33755 

Murray Theatre - 1111 McMullen Booth Rd, Clearwater, FL 33759 

Alcohol

Bars are conveniently located and offer mixed drinks, wine and a variety of craft beers for purchase. Patrons must be at least 21 years of age with a valid ID to purchase alcohol. To minimize wait time and reduce crowding, please consider using mobile ordering on-site at Ruth Eckerd Hall. No alcohol may be brought onto or taken off property.

Artist Experiences & VIP Packages

Many of our performances offer VIP, meet and greet and custom VIP packages that are available for purchase on their website. Unless the package specifically includes a seat at the show, a separate ticket to the show is required for entry to our venues and to attend all VIP experiences. Artist packages may not be refunded or exchanged and are non-transferable. For more information, please contact our ticket office.   

Audience Safety Policy

Safety is a priority and at the forefront of operational policies and procedures.  Screening for prohibited items is mandatory and the use of state-of-the-art contact-free XONAR technology uses ultra-wideband radar and artificial intelligence for detection as guests pass through the XONAR gate, saving time and decreasing the need for secondary screening and bag checks. Our venues have a zero-tolerance policy for harassment. Please let our staff know if you feel harassed or threatened in any way.  

Bag Policy

Bags will be screened at each of our venues and are subject to search. Bags must fit under your seat and not take up a seat or cause obstruction. Diaper Bags and bags with required medical items are permitted. 

Camera Policy

POLICY SUBJECT TO TOUR PROTOCOLS - Unless otherwise prohibited by artist, cellular phone cameras, disposable cameras and small digital cameras are permitted for personal, non-professional use. Any camera with a detachable lens will be considered professional and not permitted into the venue. Likewise, the use of flash photography, videography, and recording equipment is prohibited. Please comply with instructions of venue personnel and pre-concert announcements.

Cancellation, Postponement & Delays

Events proceed rain or shine. Public safety and weather announcements are monitored for potential hazards. In the event of a cancelation or postponement (excluding same-day delays), refunds can be made through our ticket office. Line-ups may be subject to change at the discretion of the artist or Ruth Eckerd Hall, Inc.

Credit Cards/Debit Cards

Our venues accept all major credit cards at our concession stands and bars. For cash-only purchases, ATMs are located in the lobby.

Children

Each person, REGARDLESS OF AGE, must have a ticket for admission. For performances geared to young audiences and when permitted by the artist, a complimentary lap pass will be issued upon request for children under 1 year of age (limit: 1 per paying adult).  For your comfort and that of other audience members, we suggest discretion when bringing children to performances not specifically intended for young audiences.  Disruptive parties will be asked to leave at the venue's discretion.  The venue reserves the right to issue parental advisories or set a minimum age requirement for entry.

Conceal & Carry Policy

In accordance with Section 790.06(12), Florida Statutes our venues do not allow weapons or firearms regardless if you have a permit or license. Guests will have the option to secure the prohibited item in their vehicle in order to be admitted.

Dress Code

Guest must be properly attired including tops and bottoms with sufficient coverage. Shirtless, bathing suits, sheer clothing are considered inappropriate. Shoes must be worn at all times. Guests may be prohibited from entering or remaining in the venue, if at management discretion, clothing is considered obscene, indecent, and/or inappropriate.

Elevators

Elevators are available at the ground level at each of our venues. The elevators at Ruth Eckerd Hall provide access to upper lobbies, the Margarete Heye Great Room, the Dimmitt Lounge, the Hoffman Family Dress Circle and the Marcia P. Hoffman School of the Arts. The Bilheimer Capitol Theatre elevator is located near the main lobby on the west side of the building, providing access to the Dress Circle Lounge, Loge Boxes, The Hideaway Bar, Frenchy’s Rooftop Terrace Lounge and seating in the Mezzanine. 

Employment

Ruth Eckerd Hall, Inc. employs approximately 80 full-time employees and 200 part-time employees who share the mission of changing lives through the performing arts. Employees must be committed to excellence, diversity and teamwork. For More Information on Employment.

Entrances

Ruth Eckerd Hall features two entrances: The Grand Lobby Entrance on the West side of the venue and The England Family Music Garden Entrance on the East side of the venue.  

The Bilheimer Capitol Theatre features one entrance at the front of the building, facing Cleveland Street. 

Food & Beverage

We offer many food and beverage options available for purchase at our many conveniently located concessions stands and bars. Food and beverages are permitted inside the auditorium unless restricted by artist. To minimize wait time and reduce crowding, please consider using mobile ordering on-site at Ruth Eckerd Hall. No outside food or beverages may be brought into the building other than one sealed bottle of water. 

Group Tickets

A group consists of 15 or more tickets in the same order. Ask us about our Corporate Group Program for your Company and Group Sales for your organization. Tickets are a great company gift, customer incentive, sales reward or fundraiser and can be added value for your employees at no cost to you. To plan and reserve your tickets, please call 727-712-2717 or email GroupSales@rutheckerdhall.net

Health Protocols

The health and safety of our staff and guests is top priority. Our venues are equipped with a commercial grade HVAC-PHI Air Purification System that helps eliminate viruses, mold, bacteria, smoke and air pollutants, reducing risk of airborne illness. We follow strict sanitization protocols including the application of Nisus DSV disinfectant, EPA-approved to protect against many viruses and bacteria. Persons with suspected illness or recently exposed to contagious disease should not attend. While we are committed to providing a clean environment, those entering our property assume the risk of exposure, injury, and illness and release our Ruth Eckerd Hall, Inc. and the City of Clearwater of all liability.

Lost & Found

To reach our lost and found department call 727-791-2731. 

Masks

Masks are not required unless otherwise noted.  Purchasers will be notified of any tour mandates regarding use of masks by audience members.

Media Relations/Press Passes

All Media requests must be approved by both the venue staff and the tour prior to the event date. For media inquiries contact our Director of Public Relations, Katie Pedretty via email kpedretty@rutheckerdhall.net or phone 727-712-2774. 

Membership

Ruth Eckerd Hall offers membership options starting at just $100 annually that provide special benefits including pre-sales and amenities across venues. Your annual membership contribution directly supports our mission to change lives through the performing arts and ensures that no child is turned away due to financial hardship. Join the Ruth Eckerd Hall Family today! Membership Options

Preferred Restaurants & Hotels

As a proud member of Amplify Clearwater and the Tampa Bay community, we can highly recommend our preferred hospitality partners. For more information visit our Preferred Hotels and Restaurants Page.

Prohibited Items

Prohibited Items include: 

  • Illegal drugs 

  • Outside food and beverages (one sealed bottle of water is permitted)

  • Weapons of any kind, including mace  

  • Personal property that is a potential hazard to others (e.g. chains, wallet chains, or jewelry with spike edges) 

  • Pocket knives 

  • Fireworks 

  • GoPro cameras 

  • Tripods, monopods, selfie-sticks 

  • Lasers, air horns, noise makers 

  • Audio/video recording devices 

  • Drones 

  • Large backpacks and luggage 

  • Props or toys that resemble weapons 

  • Unauthorized vending of any kind 

  • Unauthorized solicitations, handbills, sampling, giveaways, etc. 

  • Other items at the discretion of security 

Parking

Ruth Eckerd Hall: FREE and convenient self-parking is available onsite. Valet parking is available at most events for an additional cost. Drop-off points and ADA parking are available at both entrances for easy access on a first-come, first-served basis. Patrons are welcome to use valet service when available at 50% off by presenting their ADA accessible parking permit. Rideshare drop off and pick up location is located between the two building entrances.

Nancy & David Bilheimer Capitol Theatre: Public parking is available, free of charge in the parking lot located to the west of the theater on Osceola St (limited space during demolition/construction), the grass lot at Osceola Ave. & Pierce St., the Clearwater Library (event permitting), the Garden Ave. parking garage (located at the corner of Garden Ave., and Cleveland St.,) and all city street parking lots and meters after business hours and all day on weekends. There are designated drop-off points at the main entrance for easy access to the lobby. Valet parking is suspended at this time.

Murray Theatre: FREE and convenient self-parking is available onsite. There is a designated drop off with easy access to the lobby as well as clearly marked free ADA accessible parking spaces. Valet service may be available at select events. Rideshare drop off and pick up is located near the main entrance. 

Re-entry Policy

Re-entry is not permitted in the venues unless otherwise instructed by venue management. If you do leave at any point during the event, you will not be allowed back into the venue.

Refund Policy

There are NO refunds unless a performance is cancelled or rescheduled. In the event that a performance is postponed or cancelled, tickets purchased through Ruth Eckerd Hall may be refunded or exchanged for another performance through the ticket office.  The venue is not responsible for tickets purchased through a third party or secondary market.  Please note:  If you purchase through a third party, there will be no record of purchase nor means to notify you of changes.  You purchase at your own risk. For rescheduled events, Ruth Eckerd Hall, Inc. has the right to designate an appropriate deadline for the return of tickets. Refunds will ONLY be issued back to the credit card on which the purchase was charged. Unless the event is cancelled or postponed, artist packages are non-transferable and returns or exchanges are not permitted. 

Tickets are a revocable license, subject to termination with denial of admission or removal from the property at management discretion, upon refund of the purchase price.  Guests are subject to ejection, without compensation, should the holder act in a disorderly, threatening or intoxicated manner. 

Restrooms

Restrooms are easily accessible at both of our venues. Accessible restrooms are located near all event spaces, classrooms and administrative offices. 

Rideshare

Our venues have a designated Ride Share drop off and pick up locations for patrons who are using ride-sharing apps. We recommend scheduling ride requests ahead of time. 

Scalping & Reselling Tickets

YOU MAY NOT RESELL OR DISTRIBUTE tickets for any commercial purpose. The resale of Ruth Eckerd Hall tickets in excess of $1 above admission price violates Florida Statute 817.36. 

Please be cautious when purchasing tickets online and make sure the internet address begins “secure.rutheckerdhall.com” when entering your credit card information as there are many third-party resellers. Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage purchasing from other websites.

Seating Charts

Ruth Eckerd Hall – Link to chart

Bilheimer Capitol Theatre - Link to chart

Murray Theatre - Link to chart

NEW Coachman Park Venue - Link to chart

Service Fees

Service fees vary by ticket price and venue. Revenue collected from service fees covers overhead costs of the facilities. Please note: There is a $5 per ticket facility surcharge for all events at the Coachman Park concert venue. 

Security

The safety of our patrons is our top priority. Advanced security screenings take place at the entrances of our venues for all events. Our professionally trained security team is on-site at all performances.  

Smoking & Vaping Policy

Our venues are all non-smoking facilities. We prohibit smoking or vaping inside our venues. Designated smoking areas may be found outside.

Social Media

We have various photo opportunities throughout our venues and love to see our patrons enjoying our shows. For more information on our venue's social media pages and how to tag us in posts, visit: Social Media Connect Page 

Ticket Office

  • Tickets for all performances are available online at RuthEckerdHall.com  

  • The Raymond James Central Ticket Office at Ruth Eckerd Hall is open Tuesday-Thursday & Saturday from 12pm-6pm, Friday 10am-6pm. The Ticket office is closed Sunday and Monday, unless there is a performance. The Ticket Office opens 2 hours prior to showtime. To purchase tickets by phone call 727-791-7400. 

  • The Bilheimer Capitol Theatre Ticket Office opens one hour prior to showtime. To purchase tickets in advance visit the Raymond James Central Ticket Office at Ruth Eckerd Hall.

Ticket Donations

Ruth Eckerd Hall, Inc. offers tickets at its discretion to non-profit agencies for the purposes of community arts engagement and fundraising. For more information visit: Ticket Donations

Tours

We are proud to offer a Meet-Your-Seat program that allows guests to tour our facilities and become comfortable with our venues before your planned visit. For more information or to schedule a tour of our facilities, please call Patron Services at 727-712-2707. 

Ushering

A show at our venues involves more than the artists’ performances – it includes a friendly, helpful usher who plays an important role and is key to making events memorable. Usher responsibilities include greeting and directing guests, assisting with seating and answering general questions. For more information on becoming an usher contact: volunteer@rutheckerdhall.net. 

Venue Rental

Have your next event at one of our award winning venues! For more information, see Venue Rental

Will Call

Tickets are available for pick up during regular ticket office business hours (see Ticket Office). On day of show, tickets become available for pick up two hours prior to showtime at Ruth Eckerd Hall and the Bilheimer Capitol Theatre, and one hour prior to the showtime at the Murray Theatre. You will need a valid photo ID matching the name of the tickets at will call. Valid tickets are required for ALL EVENTS before entering the building. Please pick up your tickets before entering the security line for expedited entry. 

Our Mission 

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